Group Sales Related Questions

How and when do I purchase tickets for groups of 15 or more?

Please fill out a Group Sales reservation formand fax or mail it to us or visit our web-site to fill out an on-line reservation request form. Due to the availability of certain exhibitions, we urge you to book your group as far in advance as possible. Although we can take your booking up until the week prior to your visit, we appreciate at least a month’s notice. We cannot arrange docent tours or food service without at least two weeks notice. All tickets and services are subject to availability.

Will I receive confirmation of my group order?

Within 2-3 days of sending in your reservation form, you will receive a group confirmation along with payment procedures and other group policies. A 50% deposit is due within 2 weeks. Final group numbers and final payment are due 2 weeks prior to visit date. Cancellation with full refund is available if made no later than 2 weeks prior to visit date.

How does our group check-in?

All groups should enter through EAST Entrance. This entrance provides barrier free access. Please send a group leader to the Group Sales desk to check-in. Tickets are not printed for groups. If you require printed tickets, you must make your request at least 10 days in advance of your visit. A convenience fee will be charged and the tickets will be mailed to you.

Is there a group discount for temporary exhibitions?

Groups of 10 or more receive discounted rates. 

Where can our bus park?

Free parking is available in designated areas west of the Museum at the intersection of Roosevelt and Canal. Parking is also available for a fee at the Adler Planetarium's lot. Motorcoaches cannot stage on Solidarity Drive or the Museum drop-off areas. There is a designated turnaround at the East Entrance.