Membership and Refunds
All Field Museum memberships and non-complimentary/purchased tickets are non-refundable and non-transferable.
All Member tickets reserved in advance are held at the Museum's South Entrance Membership Desk for pickup the day of your reservation. When picking up your reserved tickets, please have your membership card and a photo ID ready. Complimentary Member tickets are not mailed to Members. Thank you for reserving your Member tickets in advance.
The East Lot as well as the Soldier Field Parking garage offer accessible parking spaces. If you would like to drop off a passenger, you can do so at the turnaround next to the East entrance. For more information please look at our Plan Your Visit page.
Change Your Contact Information
If you have any changes to your contact information, including name, address, phone number and/or e-mail address, please let us know so you continue to receive your invitations, In the Field magazine and membership emails. Please include your previous contact information as well as your name, member number and a telephone number in case we have any questions. You can email us your contact information change at Change of Contact Information or by calling (312) 665-7700.
Lost Member Card
Should you lose your member card, please contact Member Services at (312) 665-7700. You will receive your replacement card within three weeks. Before you receive it, you may visit the Museum by showing your photo ID at the Membership Desk.
The Field Museum never sells our members' list, but occasionally we do exchange it with other cultural organizations from whom you may receive mail. If you would prefer to be excluded from these exchanges, please contact Member Services at (312) 665-7700 with your name, address and member ID number. Thank you for your continued support as a member at The Field Museum! We value you and hope to see you soon!