Pokémon Fossil Museum FAQs

Get all your questions about Pokémon Fossil Museum answered here!

Know Before You Go

Retail

Please note that a Field Museum general admission ticket and an add-on Pokémon Fossil Museum ticket are required to visit the Pokémon Fossil Museum exhibition store. participate in Pokémon Fossil Museum activities.

Trading Card

Please note that a Field Museum general admission ticket and an add-on Pokémon Fossil Museum ticket are required to receive a Pokémon Trading Card Game Archeops Promotional Card. participate in Pokémon Fossil Museum activities.

General

Membership

School Field Trips

Still have questions?

Please contact our Visitor Services team at visitpokemon@fieldmuseum.org or call 312.922.9410.

Pokémon Fossil Museum FAQs

Know Before You Go

How do I purchase a ticket to the Pokémon Fossil Museum exhibition?

At what time should I arrive at the museum to see the Pokémon Fossil Museum exhibition?

How long should I plan to spend in the exhibition?

My ticket to Pokémon Fossil Museum is for after 4:15pm. Don't you close at 5pm?

What happens if I miss my scheduled entry time?

I have more questions. Who can I talk to?

Retail

Will there be a retail experience for the Pokémon Fossil Museum?

What are the purchase limits for Pokémon Fossil Museum merchandise?

Do you have plans to restock Pokémon Fossil Museum merchandise should items sell out?

Can I purchase the Pokémon Fossil Museum merchandise outside of the Field Museum?

Trading Card

How do I obtain the Pokémon Trading Card Game promo card commemorating the Pokémon Fossil Museum?

Will the promotional trading card be available for all museum visitors? Will the cards be restocked if they run out?

General

How do I purchase a ticket to the Pokémon Fossil Museum exhibition?

Are tickets to the exhibition timed?

Are tickets transferable?

Tickets for the date I want to visit are not yet available. When will I be able to access those?

How long will tickets be available for the Pokémon Fossil Museum?

I’m a member—how can I redeem my member benefits for Pokémon Fossil Museum?

I have Chicago CityPASS®, Go City pass, or am eligible for discounted admission that I cannot reserve online—how can I secure tickets to the Pokémon Fossil Museum?

Are there any other websites that sell Pokémon Fossil Museum special exhibition tickets?

I didn’t receive an email confirmation for my tickets—who can help me?

What happens if I need to reschedule my visit?

I have another question about visit Pokémon Fossil Museum—who can I reach out to?

Membership

Do the tickets required for the Member Preview Days count against my allotment of Pokémon Fossil Museum tickets?

What does my membership include?

How many Pokemon Fossil Museum special exhibition tickets are included with my membership?

How will I be able to make reservations for Pokémon Fossil Museum?

What’s the best way to stay up-to-date on Pokémon Fossil Museum?

When can I make reservations for Pokémon Fossil Museum?

School Field Trips

When will tickets be available for Illinois school groups?

How can my group register for a field trip to see the Pokémon Fossil Museum exhibition?

How much are tickets for the Pokémon Fossil Museum exhibition for Illinois field trip groups?

How do I submit payment?

How many chaperones can my Illinois School Group bring?

I missed my group’s entry time. What should we do?

I'm a teacher, what should I expect in the exhibit?

Is there any special programming for my students?

How long should my group plan to spend in the exhibition?

What happens if I need to reschedule my group's visit?

Can I receive a refund for students who missed the field trip?

Can I purchase tickets for the exhibit on the day of my group’s visit?

Still have questions?