Accessibility

For questions related to accessibility, contact us at accessibility@fieldmuseum.org, 312.665.7959 (phone), or 312.665.7669 (TTY).

We want everyone to have a great time at the museum, so we strive to make our programs, exhibitions, and facilities accessible for everyone by removing barriers, delivering a welcoming and relevant experience, and providing opportunities for meaningful engagement.

COVID-19 updates

In an effort to keep all our staff and visitors safe, we’ve implemented new health and safety guidelines.

Face coverings

Following City and State guidelines, masks are required for all visitors over the age of 2. 

If you are unable to wear a mask due to a disability or medical condition, you may substitute a looser fitting scarf or clear face shield as an alternative. Please bring a scarf or face shield with you as they are not available for sale at the museum. We ask all guests who are feeling unwell or experiencing COVID-19 symptoms to delay their visit.

Tickets

We're currently limited the number of visitors in the building at one time. To ensure you can visit at your desired date and time, we recommend purchasing tickets online in advance. Please arrive at the entry time indicated on your ticket. Tickets are also available for purchase onsite until we reach our daily capacity.

Find additional information about tickets and other tips to know before you go

Mobility

Field Museum protection services officers and guest relations associates are here to help when you arrive and throughout your visit. Please don't hesitate to ask for assistance during your time at the museum.

Learn more about planning your visit

Getting to the Field

Parking

Accessible paid parking is available in the adjacent East Museum Lot on a first-come, first-served basis. If this lot is full, additional accessible parking spots may be available in the  Soldier Field Parking garage.

Public transit

Pace Suburban Bus may offer prearranged paratransit services in your area. Visit Pace’s Chicago ADA Service information website for more information.

Drop-off area

There is a passenger drop-off area on the East side of the museum. Enter the road near the East parking lot entrance booth.

Outside the Field Museum's East entrance. Three people walk towards the door.

When you arrive, enter at the museum's East entrance, which is wheelchair-accessible. There is also a passenger drop-off area at the East entrance.

Wheelchairs

Wheelchairs are available at no cost on a first-come, first-served basis. They are located at the East entrance on the ground level. Please see a guest relations associate or protection services officer for assistance.

All wheelchairs are thoroughly sanitized between uses.

Elevators

There are two elevators that access all three public levels of the museum, located on the east and west sides of the main hall. When you enter through the East entrance, proceed down the hall to find an elevator on the left near the entrance to Underground Adventure.

As part of our updated COVID-19 safety measures, please only share the elevator with members of your own household. We ask all visitors to give priority access to those using a wheelchair or with limited mobility. Elevator wait times may be longer than usual; thanks for your patience.

Restrooms

Accessible restrooms are available on every level, as well as an all-gender, single-stall restroom on the ground level near the West entrance. The restroom at the East entrance has a family restroom with an adult changing table.

There is also a first aid room on the ground level available for private use. Please see a security officer for access to the first aid room.

Tours 

Due to COVID-19, all tours are temporarily suspended. We apologize for the inconvenience. 

Sensory friendly

Field for All app

Our free mobile app helps families and groups—including visitors with autism and disabilities—plan their visit with resources like exhibition previews, customizable schedules, and a sensory-friendly museum map. 

Field for All is a free mobile app. Download the iOS or Android app.

Additional assistance

Personal care assistants

A paid personal care assistant (PCA) accompanying a visitor with a severe disability receives free admission. Upon request at the ticket counter, the PCA receives the same admission pass that the visitor purchases. If the visitor is a member, the PCA receives free admission but does not count as one of the member’s guests. 

Service animals

We allow trained service animals in all public areas of the museum. For more information, please read our Service Animals Policy.

Other accommodations

We are dedicated to working to accommodate all visitors with disabilities and provide the best possible museum experience. At times, certain alterations may not be possible. The Americans with Disabilities Act does not require the museum to take any action that fundamentally alters the nature of our programs or services, or imposes undue financial or administrative burden. 

If you need an aide, extra service, or a modification to museum policies or procedures, please contact the museum at least 48 hours before your visit.

Grievance procedure

Our staff receive ongoing training and information about interacting with visitors with disabilities, and we strive to create the best possible experience for all visitors.

To address concerns about your museum experience, please follow the grievance procedure.

This information is also available in SpanishFrench, and Chinese